Should I choose my insurer’s preferred repairer?

When it comes to car accidents, we rely on our insurance companies to provide us with the best advice and assistance. However, the belief that insurers will always guide us towards the most competent and reliable repairers may be misplaced. In many cases, the repairers recommended by insurance companies may not be the best choice for your specific needs. This article explores the importance of having the freedom to choose your own repairer and sheds light on the risks associated with insurance preferred repairers.

Understanding the Difference

Car insurance policies typically offer two options when it comes to selecting a repairer: a preferred repairer or a choice of repairer. A preferred repairer is one that the insurance company has a network agreement with, while a choice of repairer policy allows you to select a mechanic or accident repair centre of your own choosing, based on trust and familiarity.

The Risks of Insurance Preferred Repairers

Insurers often prioritize quick and cost-effective repairs for their customers. However, the problem lies in the fact that the preferred repairer enlisted by the insurer may not have adequate knowledge of the intricacies of your specific car model. Rushed repairs may result in long-term consequences that require further attention down the line. It is crucial to check your insurance policy to determine whether you have the option to choose your own repairer or if you are limited to the insurer’s preferred repairer.

The Substandard Repair Work Concern

Insurance providers tend to recommend preferred repairers due to pre-existing agreements regarding repair costs and workflows. While these agreements may benefit the insurance company through reduced costs, they can compromise the overall quality of repairs. With limited budgets and strict timelines, preferred repairers may find it challenging to deliver work of the highest standard. Ultimately, this situation benefits only the insurance provider, while putting the customer at a disadvantage.

The Power of Choice

Choosing not to go with the insurance company’s preferred repairer does not necessarily mean additional effort or inconvenience. Reputable smash repairers are well-equipped to handle insurance claims on your behalf. By partnering with a dedicated smash repairer, you can ensure that your car receives the attention and care it deserves. Specialists in the field have extensive experience working with premium car insurance providers and can guide you through the process while advocating for your best interests.

Exercising Your Rights

When selecting a car insurance policy, make sure it includes the option to choose your own repairer. In the unfortunate event of an accident, this choice enables you to contact your preferred repairer directly for personalized quotes and expert advice on next steps. Specialist smash repairers possess the knowledge to explain the terms of your insurance policy in simple language and can communicate with your insurance provider on your behalf. Remember that your car insurance Product Disclosure Statement (PDS) will specify whether you have the right to choose your own repairer. If so, exercise your entitlement and select the repairer that aligns with your preferences and needs.


While insurance preferred repairers may offer convenience and swift arrangements, they may not always deliver the highest quality repairs for your vehicle. By exercising your right to choose your own repairer, you can ensure that your car receives the care and attention it deserves. Don’t fall into the trap of settling for substandard services. Reach out to a dedicated smash repairer who can handle insurance claims on your behalf, offering personalized service and expertise. Remember, the power of choice lies in your hands when it comes to selecting the best repairer for your car.

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